Shipping, Returns & Exchanges

When will my order be shipped?

We ship all orders Monday through Friday – all orders are processed within a 48 hour period during business hours.


When will I receive my order?

It all depends on where we’re shipping to. Please refer to for the most accurate shipping guidelines. 

For domestic east coast orders, please allow 2-5 days for delivery.
For WA/NT/SA, please allow 6-10 days.
For international shipments, general shipping is 3-10 days.

Regardless of where you are, you will receive an email from us with your tracking information – you can then track your parcel 24/7.

Please note : 'only online' items have longer delays, please allow 2 to 3 weeks for delivery. 



We are happy to offer a full refund, credit or exchange within 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Products that have been used and 'only online' items.

To complete your return, we require a receipt or proof of purchase, or your order number.


Once your return is received, we will send you an email to notify you and process your refund within 2-3 business days. 

Please note: we only cover postage for faulty products - we do not cover return shipping costs for change of mind.



We only replace items free of charge if they are faulty. We don't replace 'only online' items. 

If you wish to exchange for another item please contact us on if you need to exchange for another item. 


Returns address

Once we have accepted our return, please ship item/s to:
Eva Ellis
Att: Returns (your order number)
6 Murwillumbah Road
Mullumbimby 2482


Shipping Refunds

All postage costs associated with exchanges are not refunded by Sunsalt unless the product is deemed faulty. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund. 


Please Note

We take no responsibility, nor are we legally responsible for lost or damaged items in transit to you.

Once parcels are posted they become the property of Australia Post / International shipping company.

If your package is delivered to you with visible damage or appears to have been opened/tampered in any way, please ensure that this is noted with the AusPost / International shipping representative upon delivery. 

Please ensure you have correctly entered your delivery address to avoid it being returned to us as undeliverable.